This Privacy Policy explains how olbet collects, uses, stores, shares, and protects your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and applicable PAGCOR regulatory requirements.
Privacy at a Glance
Before diving into the full legal text, here are the six most important things to know about how olbet manages your personal information as a Filipino player.
olbet complies with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules. Your data rights as a Filipino player are protected under Philippine law, not a foreign framework with no local enforcement.
olbet collects personal data only for account management, KYC compliance, payment processing, fraud prevention, responsible gaming, and service improvement. We do not sell your personal data to third parties for marketing purposes.
All data transmission is encrypted with 256-bit SSL/TLS. Account passwords are hashed and salted using industry-standard algorithms. Financial data is handled through PCI-DSS compliant payment processors. Access to personal data is restricted on a strict need-to-know basis.
Under RA 10173, Filipino players have the right to access, correct, erase, and port their personal data. These rights are real and exercisable by contacting the olbet Data Protection Officer. Requests are processed within the timelines required by law.
Personal data may be shared with PAGCOR, the AMLC, the National Privacy Commission, and licensed payment processors — only when legally required or necessary for service delivery. Sharing is governed by formal data sharing agreements and Philippine regulatory requirements.
olbet retains personal data only as long as required for the purpose of collection, or as mandated by PAGCOR, AMLC, and the Bureau of Internal Revenue. When data is no longer needed and retention obligations are met, it is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how olbet ("olbet," "we," "us," "our"), the operator of the online gaming platform at olbet.club, collects, processes, stores, shares, and protects the personal data of individuals ("Data Subjects," "you," "your") who visit, register on, or otherwise interact with the olbet Platform. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and applicable PAGCOR data governance requirements. By using the olbet Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy applies to all personal data processed by olbet in connection with the olbet Platform, including data collected through the website at olbet.club, the olbet mobile web application, customer support communications, and any other channel through which olbet interacts with Data Subjects.
This Policy applies to registered Players, prospective players who initiate but do not complete registration, visitors to the olbet website, and any individual whose personal data is processed by olbet in connection with the Platform's operations — including KYC verification subjects and payment method verification contacts.
This Policy does not apply to third-party websites or services that may be linked to or from the olbet Platform. olbet is not responsible for the privacy practices of third-party operators. Players are encouraged to review the privacy policies of any third-party services they interact with, including payment processors such as GCash and PayMaya.
olbet acts as the Personal Information Controller (PIC) as defined under RA 10173 with respect to personal data processed through the Platform. As PIC, olbet determines the purposes and means of processing personal data collected in connection with Platform operations.
In certain processing activities — particularly those involving game content delivery from licensed game studios, payment processing through licensed processors, and technical infrastructure services — olbet may engage Personal Information Processors (PIPs). Such PIPs process personal data only under olbet's instructions and pursuant to formal data processing agreements that require compliance with RA 10173 and applicable data protection standards.
olbet has designated a Data Protection Officer (DPO) as required under RA 10173. The DPO is responsible for overseeing olbet's compliance with this Policy and Philippine data protection law. Contact details for the DPO are provided in Section 15 of this Policy.
olbet collects the following categories of personal data from Data Subjects in connection with Platform operations:
| Data Category | Specific Data Elements | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID type and number, nationality, selfie photograph | Registration, KYC verification |
| Contact Data | Mobile phone number (Philippine format), email address, residential address | Registration, account profile |
| Financial Data | GCash account number, PayMaya account number, bank account details (BDO, BPI, Metrobank), deposit and withdrawal transaction records, account balance history | Cashier / payment processing |
| Gaming Activity Data | Game session records, bet history, win/loss records, bonus redemption history, sports betting records, responsible gaming tool usage | Platform activity |
| Technical Data | IP address, device type and identifier, browser type and version, operating system, session timestamps, geolocation (country/region level) | Automated collection during Platform use |
| Communications Data | Customer support chat logs, email correspondence, complaint records, survey responses | Support channels |
| Sensitive Personal Information | Responsible gaming self-assessment data (where voluntarily provided), self-exclusion records | Responsible gaming tools |
olbet collects personal data through the following methods:
olbet processes personal data for the following purposes, each supported by a lawful basis under RA 10173:
Processing necessary to create, manage, verify, and maintain Player accounts. Legal basis: performance of a contract; compliance with PAGCOR licensing requirements.
Processing necessary to verify Player identity and age (21+ requirement), as mandated by PAGCOR regulations and Philippine gaming law. Legal basis: compliance with legal obligation; legitimate interest in preventing fraud and underage gambling.
Processing financial and identity data to facilitate deposits and withdrawals via GCash, PayMaya, and Philippine banks; to detect, investigate, and prevent fraud and money laundering. Legal basis: performance of contract; compliance with AMLC and PAGCOR obligations; legitimate interest.
Processing gaming activity and responsible gaming tool data to monitor for problem gambling indicators, enforce self-exclusion orders, and comply with PAGCOR's National Responsible Gambling Program requirements. Legal basis: compliance with legal obligation; protection of the Data Subject's vital interests.
Processing communications data to respond to Player inquiries, resolve complaints, and maintain records of interactions. Legal basis: performance of contract; legitimate interest.
Processing technical data to detect and prevent unauthorized access, cheating, bot activity, and other platform security threats. Legal basis: legitimate interest; compliance with PAGCOR technical security requirements.
With your explicit consent, processing contact data to send promotional offers, bonus notifications, and product updates via SMS, email, or in-app notification. You may withdraw consent at any time by updating notification preferences in your Account Settings or by contacting the DPO. Withdrawal of marketing consent does not affect other processing activities.
olbet does not sell personal data to third parties. Personal data may be shared only in the following circumstances and with the following categories of recipients:
As a Philippine-licensed platform, olbet processes the majority of personal data within the Republic of the Philippines. However, certain data processing activities — particularly those involving international game content providers with servers or processing facilities outside the Philippines — may involve cross-border transfers of personal data.
All cross-border transfers of personal data from olbet are conducted in compliance with Section 21 of RA 10173, which requires that the recipient country or organization provides an adequate level of protection for personal data consistent with Philippine data privacy standards. Where adequate protection cannot be confirmed by reference to the recipient jurisdiction's legal framework, olbet implements appropriate safeguards through contractual data transfer mechanisms.
olbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and PAGCOR regulatory obligations. The following retention periods apply as a general guideline:
| Data Category | Retention Period | Legal Basis for Retention |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | PAGCOR license conditions; RA 10173 |
| KYC Documents | 5 years post account closure or last transaction | AMLC regulations; PAGCOR requirements |
| Financial Transaction Records | 5 years from transaction date | AMLC Anti-Money Laundering Act; BIR regulations |
| Gaming Activity Records | 3 years from session date | PAGCOR audit requirements; dispute resolution |
| Customer Support Records | 3 years from last interaction | Legitimate interest; contractual obligation |
| Self-Exclusion Records | Indefinite (or as required by PAGCOR) | Responsible gaming obligation; PAGCOR requirement |
| Marketing Consent Records | Duration of consent + 3 years | RA 10173 consent documentation requirements |
Upon expiry of the applicable retention period, personal data is securely deleted from olbet's active systems and anonymised in any remaining analytical or statistical datasets. Backups are purged in accordance with olbet's backup retention schedule, which does not exceed the maximum applicable retention period by more than 90 days.
olbet implements appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss. These measures include, but are not limited to:
The olbet Platform uses cookies and similar tracking technologies to deliver core platform functionality, improve user experience, and support security and fraud prevention. The following categories of cookies are used:
Required for the Platform to function. These include session authentication cookies, load-balancing cookies, and security tokens. They cannot be disabled without breaking core Platform functionality. No consent is required for strictly necessary cookies under applicable Philippine guidelines.
Enable personalization features such as remembering your preferred language, game filters, and notification preferences. These are activated based on your consent and can be disabled from your browser settings without affecting Platform access.
Used to collect aggregated, anonymised data about how Players navigate the Platform — page views, session duration, feature usage — to help olbet improve the Platform's design and performance. Analytics cookies are activated based on your consent and use industry-standard anonymisation techniques.
Used to identify and block fraudulent sessions, bot traffic, and suspicious login attempts. These cookies process device fingerprinting data and IP address information for the legitimate interest of protecting Platform security and preventing harm to Players.
You may manage cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary category may affect certain Platform features. Detailed cookie documentation is available in olbet's Cookie Notice, accessible from the Platform footer.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data processed by olbet. These are genuine, enforceable rights — not just statements of principle.
You have the right to obtain from olbet confirmation of whether your personal data is being processed, and if so, to receive a copy of that data together with information about the processing purposes, data categories, recipients, and retention periods. Access requests are processed within 30 calendar days.
You have the right to request correction of inaccurate or incomplete personal data held by olbet. Corrections to KYC identity data may require supporting documentation to verify the accuracy of the corrected information.
You have the right to request deletion of personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn, or where processing is unlawful. Erasure requests are subject to mandatory retention requirements under PAGCOR, AMLC, and BIR regulations, which may require olbet to retain certain data notwithstanding an erasure request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest where you have grounds relating to your particular situation. Objections to mandatory regulatory processing (KYC, AML) cannot be accepted where compliance with Philippine law requires such processing.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible. Portability requests apply to data provided directly by you to olbet in the context of a contract or consent.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that olbet has not handled your personal data in accordance with RA 10173. The NPC is the Philippine regulatory authority for data privacy enforcement. Complaint procedures are available on the NPC's official website.
Parents or guardians who believe that a minor has registered on the olbet Platform should contact olbet Support or the DPO immediately at the contact details in Section 15. olbet will investigate and take appropriate action within 48 hours of receiving such a report.
In compliance with PAGCOR's National Responsible Gambling Program, olbet processes gaming activity data to monitor for patterns that may indicate problem gambling behaviour. This processing is conducted in the legitimate interest of player protection and in compliance with olbet's regulatory obligations. The following specific responsible gaming data processing activities occur on the Platform:
Responsible gaming-related data is subject to enhanced access controls. Only authorized members of the olbet Compliance and Responsible Gaming teams may access individual problem gambling assessment data. This data is never used for marketing purposes.
For more information about olbet's responsible gaming tools and PAGCOR's player protection framework, please visit the olbet Responsible Gaming page.
olbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, Platform operations, or data processing practices. The effective date at the top of this Policy reflects when the current version was last updated.
Material changes to this Policy — meaning changes that significantly affect how personal data is processed or that reduce Data Subject rights — will be communicated to registered Players via email to the registered Account email address at least fourteen (14) days before the changes take effect. Non-material updates (such as clarifications to existing language or corrections of typographical errors) may be made without advance notice.
The current version of this Policy is always available on this page at olbet.club/privacy-policy. Continued use of the Platform following the effective date of any amended Policy constitutes acceptance of the updated Policy. If you do not accept the changes, you must cease using the Platform and may request Account closure and deletion of your personal data (subject to mandatory retention requirements).
For all privacy-related inquiries, data rights requests, or concerns regarding olbet's handling of your personal data, please contact the olbet Data Protection Officer:
Data Protection Officer
Regulatory Authority
Your Data Is Safe With Us
olbet is built on transparency — in our games, our terms, and how we handle your data. A PAGCOR-licensed platform with genuine respect for Filipino players and their rights. For players 21 and above only.